Design Innovation Partners


Design Research





Impact Measures



The Problem

In March 2020, Mass General Brigham leadership asked the Springboard Studio to help the health system increase COVID-19 testing capacity and decrease use of personal protective equipment (PPE).

The Solution

The Hexapod Personal Protective Booth increased COVID-19 testing capacity by as much as 354%, while decreasing the use of PPE up to 97% and reduced cost-per-test.

“Can we build something like they did in South Korea?”

In March 2020, Mass General Brigham leadership came to us with the following request: “Can we build something like they did in South Korea?” They had become aware of a testing booth in South Korea that isolated sick patients from staff and were looking to develop a similar booth that could increase COVID-19 testing capacity and decrease use of personal protective equipment (PPE).

With help from ELEVEN and Health Innovation Partners (HIP), a first prototype was developed in just nine days, then nurses, infectious disease specialists and medical assistants — those closest to the challenge of administering hundreds of tests while keeping patients and providers safe — provided their valuable granular insights as end-users to refine and iterate to the final product. The first Hexapod was in use in just 28 days and then installed across multiple Mass General Brigham testing sites.

“Placeholder testimonial here. Working in partnership with Springboard has been an absolutely enjoyable experience. We have been equipped with immense knowledge on service redesign in order to improve outcomes.”



Discovery & Ideation

Both the Discovery and Ideation co-design engagements were 90 minutes long and attended by ~20 participants from the Pediatrics Department. The Springboard team worked with the Pediatric leadership to identify a diversified group of clinicians and staff representing a variety of roles, specialties and work locations to attend both sessions.

The purpose of the Discovery session was to create a shared understanding of the challenges that Pediatric clinicians and staff face in their jobs that prevent them from “thriving.” The Springboard team facilitated conversations about the challenges related to tasks, tools, workflows, systems, environment, and culture that cause jobs to be unduly frustrating. Following the Discovery session, the Springboard team collated all challenges articulated by participants during the session into 15 thematic areas, which were then prioritized by participants by survey.The Ideation session objective was to encourage participants to brainstorm early solutions to the six prioritized challenges that prevent staff from “thriving.” The Springboard team created ‘how might we’ statements for the six up-voted challenges to serve as prompts for participants to respond to. Participants were asked to ideate individually and then share and build out ideas as a group. A total of 54 ideas were generated.

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Immediately following the session, the Springboard team transcribed the 54 early-stage solutions into surveys, and asked participants to rate each idea by possible impact on thriving (on a scale of 0-10; 0 = low impact; 10 = high impact;) and feasibility to implement (on a scale of 0-10; 0 = low feasibility to implement; 10 = high feasibility to implement). The feasibility and impact scores submitted were averaged and all 54 ideas were plotted for comparison. The impact and feasibility scoring provide an initial prioritization of ideas by participants identifying which they perceive to be the most impactful to thriving and which could be the most feasible to implement. Results were synthesized into a final deliverable document with access to interactive graphs of the data and provided to the Pediatric department leadership as a blueprint of early insights into challenges and solutions that can be addressed to improve ‘thriving.’


Thematic Challenge Areas


Prioritized Challenge Areas


Early Solutions