Both the Discovery and Ideation co-design engagements were 90 minutes long and attended by ~20 participants from the Pediatrics Department. The Springboard team worked with the Pediatric leadership to identify a diversified group of clinicians and staff representing a variety of roles, specialties and work locations to attend both sessions.
The purpose of the Discovery session was to create a shared understanding of the challenges that Pediatric clinicians and staff face in their jobs that prevent them from “thriving.” The Springboard team facilitated conversations about the challenges related to tasks, tools, workflows, systems, environment, and culture that cause jobs to be unduly frustrating. Following the Discovery session, the Springboard team collated all challenges articulated by participants during the session into 15 thematic areas, which were then prioritized by participants by survey.The Ideation session objective was to encourage participants to brainstorm early solutions to the six prioritized challenges that prevent staff from “thriving.” The Springboard team created ‘how might we’ statements for the six up-voted challenges to serve as prompts for participants to respond to. Participants were asked to ideate individually and then share and build out ideas as a group. A total of 54 ideas were generated.