CASE STUDIES

iSolve Award: TK

Innovators

Anna Baggett; Barbara Canada, MBA; Jacob Mirsky, MD, MA

Service

Design Research, Co-Design Engagement

Year

2022

The Problem

Primary care is not virtual, engaging, or supportive

The Solution

We hosted WeSolve co-design engagements for the Pediatrics Department focused on discovering departmental challenges preventing providers and staff from ‘thriving’ and capturing early solutions. We provided the Pediatrics leadership a blueprint of possible paths forward.

Making primary care virtual, engaging, and supportive

Jacob Mirsky, MD, MA, spoke of shifting the primary care model—“We are thinking about moving away from a primary care where we’re looking at a patient saying ‘what’s the matter with you?’ And instead we’re asking patients ‘what matters to you?’” During the iSolve program, the VGV team made great strides in increasing their Virtual Group offerings and capacity, with updated and expanded marketing, and in gathering feedback from their program providers.

“Placeholder testimonial here. ”

Name

Credentials